Customer Success Manager

📋 Description

• Build and maintain strong, long-term relationships with enterprise customers, acting as a trusted
• Serve as primary customer point of contact, ensuring responsive communication and high-quality
• Engage with customers to understand priorities, feedback, risks, and opportunities.
• Identify and resolve escalations with cross-functional teams to minimize disruption.
• Coordinate with technical delivery teams to investigate issues and drive resolutions.
• Develop tailored success plans and monitor health indicators to improve adoption, retention, and

🎯 Requirements

• At least 5 years in Customer Success or similar role in technology.
• Proven experience managing enterprise relationships and serving as primary contact for complex
• Strong communication, relationship management, and stakeholder engagement skills.
• Experience managing escalations across multiple teams.
• Understanding of contracts, SLAs, deliverables, and obligations.
• Experience conducting Executive Business Reviews with senior stakeholders.

🎁 Benefits

• Competitive compensation and fully remote work-from-home arrangement in India.
• Flexible working time models for work-life balance.
• Global enterprise exposure and opportunities in cloud technology environments.
• Potential to work from abroad subject to policies; health and wellness benefits.
• Company pension or retirement-related benefits where applicable.
• Continuous training and professional development opportunities.