Customer Success Manager – claim.me (f/m/x)

📋 Description

• Onboard new customers: After we have sold claim.me to a new customer, you’ll be the key driver of a
• Own the customer relationship: Be the trusted point of contact for your portfolio of customers
• Drive value and adoption: Run regular KPI reviews, analyze claim volumes and refund rates and
• Keep churn at zero: Spot risks early, resolve issues proactively and make sure every customer sees
• Be the voice of the customer: Collect and structure customer feedback and work closely with our

🎯 Requirements

• At least 2 years in customer success, account management, or customer service, ideally in a B2B
• Fluent (C1+) English and C2 German language skills
• You build lasting relationships with customers and feel responsible for their success
• You are comfortable working with numbers, interpret KPIs confidently, and turn data into clear
• You can manage several customers and onboardings in parallel without losing sight of the details
• You explain processes clearly, handle difficult conversations calmly and enjoy training others

🎁 Benefits

• Flexible & Hybrid Work: Our office is at Alexanderplatz; we have a hybrid working model with
• Benefits: We offer company lunches twice per month, a corporate benefits platform, and German &amp
• Mission Zero: Climate-neutral and long-term impact. With our green initiatives, we are reaching
• Vibrant Culture & Community: We embody collaboration, open doors, and a no-fuss results focus
• Inclusive Environment: We value diversity and welcome all applicants regardless of ethnicity