Customer Success Manager - Commercial

📋 Description

• Manage post-sales activity for SMB/MM customers with product knowledge and rapport.
• Collaborate cross-functionally to mitigate churn and identify expansion.
• Meet with clients to solidify Direct Mail programs with Lob.
• Create renewal agreements and send at least 90 days in advance.
• Maintain a rolling forecast and communicate risk and growth to teams.
• Develop end-to-end programs to drive product adoption and retention.

🎯 Requirements

• 3-5 years in Enterprise SaaS renewals, account management, CS, and sales.
• Experience with a high-volume book of business (100+ customers).
• Proven ability to juggle renewals while maintaining strong attention to detail.
• Ability to influence key stakeholders at all levels, including executives.
• Lifecycle marketing and scaled engagements to drive adoption.
• Familiarity with Salesforce and ChurnZero (or similar CS platform) preferred.

🎁 Benefits

• Remote work opportunities across many US states.
• Equal opportunity employer with diversity and inclusion.
• Recognized as BuiltIn Best Remote Midsize Companies to Work For.
• Opportunity to impact Lob's customer-centric culture.