Customer Success Manager, Commercial

📋 Description

• Build scalable onboarding and post-sales processes
• Define and tailor technology solutions to customer needs
• Track and manage enterprise implementation projects
• Develop healthy customer relationships via proactive follow-ups
• Lead Quarterly Business Reviews to ensure value
• Manage ~20x accounts to drive adoption and renewals

🎯 Requirements

• Proven track record implementing new tech and agile development
• Interface with technical teams to meet customer schedules
• Drive hardware/software adoption in large enterprises
• Excellent written and verbal communication; strong PM skills
• Experience with commercial UAS and related software deployment
• Willingness to travel ~40% and FAA Part 107 certification encouraged

🎁 Benefits

• Group health insurance plans
• Paid vacation, sick leave, and holidays
• 401K savings plan
• Relocation assistance may be provided
• Equity via stock options
• Competitive benefits package