Customer Success Manager, Commercial Named

📋 Description

• Assist customers with our software via phone, email, and Zoom.
• Become a BuildOps product expert and solve unique workflow needs.
• Utilize Monday.com, JIRA Service Desk, UserGuiding, OpenPhone for cases.
• Collaborate with a tight-knit team to provide superior support.
• Troubleshoot and submit bugs, driving tickets to resolution.
• Travel on-site to customer offices to assist implementations.

🎯 Requirements

• Excellent written and verbal communication skills.
• Highly organized with impeccable attention to detail.
• Willing to work during EST business hours.
• B.A. or B.S. degree from a top university.
• Prior knowledge or ability to quickly learn Accounting ERP systems like QuickBooks Online/Enterprise, Sage 300 CRE/Intacct, Viewpoint Vista/Spectrum preferred.
• Strong product instincts with the ability to document issues concisely.

🎁 Benefits

• Generous equity grant, become an owner in our company!
• A comprehensive benefits package
• Flexible PTO and hybrid work schedules
• One-time work-from-home allowance
• Hubs in Los Angeles, San Francisco, Toronto, and Raleigh with hybrid work schedules
• Company events and team-building activities, both in-person and virtual