Customer Success Manager - Commercial Real Estate

📋 Description

• Manage and develop relationships with an assigned portfolio of commercial real estate accounts
• Drive product adoption and expansion across property owner portfolios and individual buildings by
• Lead initiatives that enable digital wallet credentials for tenants across managed properties
• Manage tenant expansion initiatives, including Street-to-Seat programs, to extend digital access
• Lead landlord renewal initiatives in collaboration with internal teams, ensuring timely contract
• Establish and maintain relationships with key industry partners and technology providers, including

🎯 Requirements

• At least 5 years of professional experience in account management, customer success, or business
• Previous experience in PropTech, commercial real estate, SaaS, or related technology-driven
• Demonstrated success managing enterprise-level accounts, complex customer relationships, or
• Strong understanding of commercial real estate environments and experience working with property
• Proven ability to develop strategic customer relationships, identify expansion opportunities, and
• Experience managing customer renewals, retention initiatives, and long-term account growth.

🎁 Benefits

• Remote Work: Opportunity to work remotely from within the United States.
• Strategic Customer Exposure: Build relationships with leading commercial real estate owners and
• Professional Growth: Develop expertise in customer success, enterprise account management
• Industry Innovation: Contribute to the development and adoption of innovative digital access
• Cross-Functional Collaboration: Work alongside experienced professionals across sales, product, and
• Relationship-Driven Environment: Engage directly with customers and strategic partners through