AlphaSense

1,001-5,000 employees
103 jobs posted

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Customer Success Manager, Corporate

Customer Support

Added

2 days ago

Location

🇬🇧 London

Type

Full time

Salary

Salary not provided

Related skills

data analytics customer success saas renewals onboarding

📋 Description

Engage end users via meetings, email, and calls to drive platform adoption
Monitor usage and lead client sessions to unblock adoption
Guide onboarding and training to ensure strong adoption (virtual/in person)
Partner with sales and account management to strengthen adoption for renewals
Leverage insights and analytics to demonstrate ROI and value
Advocate for client needs with product and cross-functional teams

🎯 Requirements

2-4+ years in Customer Success or client-facing SaaS (financial data a plus)
Proven ability to build relationships, influence stakeholders, and drive outcomes
Comfortable using data to inform decisions with strong organizational skills
Proactive, curious, consultative professional who thrives in fast-paced environments
Excellent communication and cross-functional collaboration
Able to be in our London office 1x per week

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