AlphaSense

1,001-5,000 employees
106 jobs posted

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Customer Success Manager, Corporate

Customer Support

Added

27 days ago

Location

🇬🇧 London

Type

Full time

Salary

Salary not provided

Related skills

data analytics account management customer success saas onboarding

Why Job Hunt? Let AI Run Your Business

Describe it — AI builds, launches & grows it.

📋 Description

Engage end users via meetings, email, and calls to drive platform adoption.
Monitor usage, tailor adoption strategies, and lead client sessions.
Onboard new clients and train teams on best-practice adoption.
Partner with Sales/AM to strengthen adoption and renewals.
Leverage analytics to anticipate risks and demonstrate ROI.
Advocate for client needs with Sales, Support, and Product.

🎯 Requirements

2–4+ years in CS, AM, or client-facing SaaS (financial data a plus).
Proven ability to build relationships and drive measurable outcomes.
Data-driven with strong organizational and time-management skills.
Proactive, curious, consultative, thrives in fast-paced environments.
Excellent cross-functional communication.
London office 1x per week.

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