Client Engagement: Engage end users via meetings, email, and calls to drive adoption.
Drive Adoption & Value: Monitor usage, tailor adoption strategies, lead client sessions.
Onboarding & Ongoing Training: Guide onboarding, training, and best-practice adoption.
Retention & Growth: Partner with sales to strengthen adoption and renewals.
Data-Driven Mindset: Use analytics and feedback to strengthen ROI.
Voice of the Customer: Capture client value stories and advocate needs internally.

🎯 Requirements

2–4+ years in Customer Success, Account Management, or SaaS.
Proven ability to build relationships and drive outcomes.
Comfortable using data to inform decisions; strong organizational skills.
Proactive, curious, and collaborative in fast-paced environments.
Excellent communication with cross-functional teams.

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