AlphaSense

1,001-5,000 employees
106 jobs posted

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Customer Success Manager, Corporate

Customer Support

Added

14 days ago

Location

🇬🇧 London

Type

Full time

Salary

Salary not provided

Related skills

data analytics account management customer success saas onboarding

Why Job Hunt? Let AI Run Your Business

Describe it — AI builds, launches & grows it.

📋 Description

Engage end users via meetings, email, and calls to drive adoption.
Monitor usage and lead client sessions to unblock adoption.
Guide onboarding and training to ensure strong product adoption.
Strengthen retention and growth to support renewals.
Leverage data and analytics to quantify ROI and risks.
Advocate for the customer by collaborating with Sales, Support, and Product.

🎯 Requirements

2–4+ years in Customer Success or client-facing SaaS roles.
Proven ability to build relationships, influence stakeholders, drive outcomes.
Comfortable using data to inform decisions with strong organization skills.
Proactive, curious, consultative professional thriving in fast-paced env.
Excellent cross-functional communication skills.
Able to be in London office 1x per week.

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