Customer Success Manager (CSM)

📋 Description

• Take ownership of customer accounts after handover from Sales and manage the full customer
• Act as the primary point of contact and trusted advisor for each customer, coordinating support
• Build strong, long-term relationships with key stakeholders that support retention and account
• Develop a thorough understanding of each customer's industry, business activities and international
• Create, maintain and regularly update strategic Account Plans that set out customer objectives
• Identify and assess white-space opportunities within each account, including new countries, service

🎯 Requirements

• A minimum of 5 years' experience in Customer Success, ideally in international expansion services
• Proven track record of meeting or exceeding expansion or upsell targets in a quota-carrying role.
• A solid understanding of the international expansion industry, including EOR, entity management
• Technical aptitude as it relates to the use of our products and services.
• Experience with Salesforce or a similar CRM.
• Experience promoting brand image and value through the customer experience.