Customer Success Manager - Cybersecurity Services

📋 Description

• Plan and execute cybersecurity engagements (VAPT, SIEM, EDR, PAM, IAM, SSE).
• Enforce scope control; approve change orders before work.
• Lead onboarding for MDR and managed services with SOC/engineering teams.
• Conduct quarterly reviews; monitor SLA, usage, and renewal risk.
• Serve as primary client contact; manage expectations and escalations.
• Ensure QA and delivery quality; document runbooks and templates.

🎯 Requirements

• Bachelor's or master's in CS/IT/Engineering/Cybersecurity.
• 5-8 years in PM or CS in IT services; 2+ years cybersecurity (SOC/MDR).
• Proven track record delivering multi-workstream projects with formal change control.
• Experience with SLAs, onboarding runbooks, vulnerability management cycles.
• Strong client-facing communication; escalations and renewal discussions.
• Structured ops: trackers, RAID logs, status cadences, escalations.