Customer Success Manager

📋 Description

• Collaborate with Direct Sales and Solutions Architects to grow revenue from existing customers.
• Drive renewals and convert month-to-month to term subscriptions at renewal.
• Act as trusted advisor for onboarding and enablement to speed time to value.
• Lead proactive outreach across a large customer base to boost adoption and engagement.
• Champion customers through their journey and resolve commercial concerns.
• Nurture target accounts with an engagement strategy by vertical needs.

🎯 Requirements

• 3+ years experience within the Enterprise software market or Internet/Telecommunications industries.
• 3+ years experience in an Account Management or Customer Success role.
• Proven ability to work in a fast-paced technical environment, with multiple tasks or goals.
• Strong verbal and written communication skills, with ability to collaborate across organisations.
• Demonstrable ability to identify customer needs and provide suitable solutions.
• Ability to deliver revenue results with a consultative selling approach.

🎁 Benefits

• Flexible working environments
• Birthday Leave
• Generous study and training allowance + 5 days paid study leave
• Creative, fun, and contemporary workspaces
• Motivated team of industry experts and new talent
• Health and wellness program