Customer Success Manager

📋 Description

• Own the customer lifecycle following onboarding and implementation, ensuring a smooth transition
• Serve as the primary point of contact for customer adoption and outcomes, building strong
• Develop and execute customer success plans for priority accounts, helping customers understand the
• Manage a portfolio of B2B customers proactively, driving product adoption and usage while
• Establish structured customer engagement routines, including regular business reviews, operational
• Track customer health indicators, product usage metrics, support trends, and customer sentiment to

🎯 Requirements

• At least 3 years of experience working in the hospitality or events industry, such as in hotel or
• First-hand understanding of how commercial, sales, event, and operational teams work, with the
• Strong stakeholder management skills, with the ability to build trusted relationships with end
• Demonstrated experience supporting change management, introducing new tools or processes, or
• Excellent organizational and time management skills, with a structured approach to planning
• Professional fluency in English and at least one additional language among German, French, or

🎁 Benefits

• Fully remote working environment, with the flexibility to work from anywhere within the eligible
• Choice of high-quality IT equipment, including Apple or Windows devices.
• Opportunity to join an international team representing diverse nationalities, cultures, and
• Monthly team meetings and annual company-wide events designed to strengthen collaboration and
• A people-first culture that prioritizes employee well-being, work-life balance, transparency, and
• An entrepreneurial, fast-growing SaaS environment where individual contributions are visible and