Customer Success Manager

📋 Description

• Own the full commercial health of a book of global accounts, driving renewal rate, net revenue
• Build and execute account plans tying Phrase's platform to each customer's business outcomes
• Identify, qualify, and progress expansion and cross-sell opportunities with Sales
• Lead discussions that quantify value in dollar terms and set up the next contractual conversation
• Own renewal terms and manage at-risk accounts with structured save plans
• Forecast account health and revenue outcomes accurately in Planhat

🎯 Requirements

• Proven track record owning commercial outcomes in CS, Account Management, or similar
• Knowledge of Phrase or a comparable Language Intelligence/localization platform
• AI-native: able to use Claude (or similar AI tool) effectively for research, drafting, and analysis
• Experience managing a portfolio of enterprise accounts ($50k+ ARR) in SaaS
• Strong commercial instincts: budgeting, negotiating terms, tying value to outcomes
• Experience leading QBRs and renewal conversations for expansion/retention

🎁 Benefits

• Work in a growing global SaaS company
• International team across Europe, APAC, Americas
• Experts in localization platform landscape
• Agile environment with smart risk-taking
• Culture of trust, support, and diversity
• Professional development support