Customer Success Manager - DACH

📋 Description

• Develop scalable engagement strategies (webinars, emails, in-app messaging) to drive adoption.
• Drive product adoption and satisfaction with scalable approaches.
• Engage customers through digital channels to realize Wrike's value.
• Identify growth opportunities from digital interactions for account expansion.
• Monitor customer health at scale using analytics and digital tools.
• Promote a digital-first culture in customer success across the company.

🎯 Requirements

• 2+ years in scaled CS/Account Mgmt role (SaaS preferred).
• Customer-centric mindset focused on delivering value.
• Strong organizational skills for high-volume engagement.
• Curiosity and willingness to learn.
• Experience with digital engagement campaigns.
• Business acumen; enterprise processes and data-driven mindset.
• Fluent in German and English (written & spoken).

🎁 Benefits

• 5 weeks paid vacation
• Sick leave: 5 paid days, additional days with cert
• Parental leave: 18 weeks maternity, 4 weeks paternity
• 2 volunteer days
• Meal vouchers (CZK 220/day)
• Hybrid working model