Customer Success Manager DACH

📋 Description

• Serve as primary post-sale contact for accounts; trusted advisor on Apple device management.
• Build and maintain executive-level relationships with key stakeholders.
• Lead strategic account reviews, health checks, and planning.
• Drive adoption and maturity of Jamf solutions to achieve outcomes.
• Own renewals for CS-owned accounts (forecasting, quoting, negotiating).
• Partner with Sales/Tech to identify upsell/cross-sell opportunities.

🎯 Requirements

• HS Diploma / GED (Required).
• 3-5+ years in Customer Success or Account Management in SaaS (Required).
• Proven enterprise/mid-market account management experience (Required).
• Familiarity with Apple ecosystems (macOS/iOS/iPadOS) and enterprise IT workflows (Required).
• Strong understanding of SaaS lifecycle, renewals, and customer health metrics (Required).
• Fluency in German (Required).

🎁 Benefits

• Volunteer time off to support communities
• Inclusive, flexible culture with work-life balance
• Opportunity to impact 75,000+ global customers