Customer Success Manager DACH (f/m/d)

📋 Description

• driving company value by strategically developing existing accounts, building long-term business
• managing your own portfolio of clients making sure they get the most value out of our solution
• partnering closely with an experienced Account Manager to hand over and transition qualified
• listening to your customers and communicating their feedback to ensure our products and services
• navigating complex customer escalations and aligning internal stakeholders to turn friction into
• executing sales campaigns in close cooperation with marketing

🎯 Requirements

• experience in B2B SaaS sales
• German language skills on a native / C2 level, fluent English skills
• experience working with a portfolio of existing customers
• experience with cross- and up-selling
• experience selling EDI / e-invoicing / ERP solutions (nice to have)

🎁 Benefits

• remote-first culture lets you work remotely from one of our designated countries
• flexible working hours
• annual personal development budget
• home office allowance
• regular events and trips
• workations of up to 90 days per year within the EU