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Customer Success Manager - Database

Customer Support

Added

20 days ago

Location

🇸🇬 Singapore

Type

Full time

Salary

Salary not provided

Related skills

crm azure aws postgresql sql

Why Job Hunt? Let AI Run Your Business

Describe it — AI builds, launches & grows it.

📋 Description

Own lifecycle: onboarding, adoption, renewal.
Monitor cluster health and usage; spot scaling and churn risks.
Understand data architecture; recommend solutions.
Coordinate with support and engineering to resolve issues.
Drive upsell opportunities across tiers, clusters, and products.
Collect feedback to influence roadmap; build references.

🎯 Requirements

3+ years in customer success or tech TAM for database/cloud infra.
Solid DB fundamentals: SQL, indexing, replication, slow queries, metrics.
Adept at engaging DBAs, architects, and CTO-level stakeholders.
Data-driven; proficient with CRM tools.
Nice to Have: TiDB / MySQL / PostgreSQL experience.
Nice to Have: AWS, GCP, Azure cloud exposure.

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