Customer Success Manager

📋 Description

• Own the ongoing success of a portfolio of customers.
• Serve as trusted advisor and internal orchestrator post-sale.
• Translate goals into a clear plan and adoption strategy.
• Drive adoption, value realization, and risk identification early.
• Coordinate resources across teams and own communications.
• Ensure clear goals, progress, risks, and next steps.
• Take accountability for the customer experience and outcomes.

🎯 Requirements

• Customer-first mindset with passion for outcomes.
• 3+ years in a customer-facing SaaS role.
• Understand customer needs and link adoption to outcomes.
• Strong consultative skills: discovery, listening, diagnosis.
• Experience managing a portfolio with competing priorities and deadlines.
• Vocal team player and emerging leader; contribute ideas and collaborate.
• Strong written and verbal communication; tailor messages.
• Keen interest in technology and helping customers adopt software.