Customer Success Manager — Defense Industrial Base

📋 Description

• Manage day-to-day relationships across a portfolio of Defense Industrial Base customers
• Serve as a primary point of contact for customer questions, requests, and follow-up actions
• Build trusted working relationships with customer stakeholders and users
• Ensure customers are successfully adopting and utilizing Exiger’s platform
• Support customer onboarding and implementation activities in partnership with Delivery and Product
• Conduct customer check-ins, training sessions, and platform walkthroughs

🎯 Requirements

• 3–5 years of experience in Customer Success, Account Management, Consulting, or related
• Experience working in SaaS, GovTech, cybersecurity, compliance, risk, or related technology
• Strong communication and relationship management skills
• Highly organized with the ability to manage multiple customers and priorities simultaneously
• Comfortable working cross-functionally in a fast-moving environment
• Ability to learn technical concepts and communicate them clearly to customers

🎁 Benefits

• Discretionary Time Off (no maximum)
• Industry-leading health, vision, and dental benefits
• Competitive compensation
• 16 weeks fully paid parental leave
• Flexible hybrid work environment
• Wellness stipends and programming