Customer Success Manager, DFR Majors (South Central)

📋 Description

• Build scalable onboarding and post-sales success processes
• Track and manage implementation projects for enterprise customers
• Develop healthy customer relationships through proactive support
• Quantify product feedback and brief execs to drive changes
• Create customer loyalty through proactive account management
• Lead quarterly business reviews to ensure customer value

🎯 Requirements

• SLED sector experience (Public Safety, Law Enforcement)
• Proven track record delivering tech adoption with hardware and software
• Excellent written and verbal communication; strong PM skills
• Experience with commercial Unmanned Aircraft Systems and related software deployment
• Willingness to travel ~40%
• Ability to obtain a Part 107 certificate

🎁 Benefits

• Stock options and comprehensive benefits
• Health insurance and 401K
• Paid vacation, sick leave, holidays
• Relocation assistance may be provided