Customer Success Manager, Digital Banking Solutions- Hybrid

📋 Description

• Build and maintain trusted, long-term relationships across Strategic Accounts, developing broad
• Develop and maintain tailored success plans aligned to client goals, agreed business outcomes
• Develop deep knowledge of the Open Data Solutions portfolio and help clients expand adoption, use
• Contribute to Quarterly Business Reviews and maintain a purposeful engagement cadence, bringing
• Identify expansion signals and new client problems, lead early discovery conversations, and partner
• Monitor client health and adoption, identify potential churn or delivery risks early, coordinate

🎯 Requirements

• 5+ years' experience in Customer Success, Strategic Account Management, Product, Solutions
• Proven experience building and maintaining relationships with enterprise clients and senior
• Experience independently leading strategic client conversations, workshops, business reviews or
• Strong understanding of financial services, digital banking, data, SaaS or enterprise technology
• Experience with transaction data, Open Banking, Consumer Data Right or merchant data would be
• Comfortable using CRM platforms, client health dashboards and adoption data to monitor engagement

🎁 Benefits

• Novated Leasing & Salary Packaging
• Great compensation package and bonus / commission plan
• Core benefits including Experian shares discount and wellness program
• Flexible work environment, hybrid model
• Flexible time off including volunteer time off, personal leaves and paid holidays
• 17 weeks of Paid Parental Leave, family care leave and up to 5 days study leave