Customer Success Manager (Digital Shelf)

📋 Description

• Build and maintain strong, strategic relationships with clients by developing stakeholder maps
• Develop measurable use cases for clients using the 'context, actions, outcome' framework, ensuring
• Drive thought leadership initiatives, including global webinars, LinkedIn posts, workshops, and
• Achieve a 20% upsell target for your portfolio by proactively identifying opportunities and
• Develop account growth plans, stakeholder maps, and renewal strategies, ensuring updates are
• Lead the co-creation of client roadmaps, ensuring timelines are met and revisited throughout the

🎯 Requirements

• Minimum of 2 years in customer success, e-commerce, account management, or related client-facing
• Strong analytical, strategic planning, and communication skills
• Ability to manage complex client portfolios and identify growth opportunities
• Proficiency in CRM systems (e.g., Dynamics, Skalin) and data analysis tools
• Deep commitment to client success, with a proactive and solution-oriented mindset
• Autonomous, looking for new challenges and accompanying the exploding e-commerce market is a real

🎁 Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee Assistance Program (EAP)