Customer Success Manager (DNSME)

📋 Description

• Understand customer business and impact of DigiCert solutions.
• Build and manage relationships with Sales, Support and Product teams.
• Present customer business reviews to executives and internal stakeholders.
• Monitor renewals and expirations to avoid service disruption.
• Provide expert escalation management and communicate issue status.
• Manage the customer lifecycle to meet goals and realize value.

🎯 Requirements

• 2+ years in customer success/relationship/account management in Digital Security or SaaS.
• Previous experience with Sales Engineering or other customer-facing roles.
• Experience with project management / PMP, CAPM or similar certification.
• Digital Security industry certification (advantageous).
• Experience with CRM tools such as Salesforce and MS Office.
• Demonstrable ability to work in a fast-paced environment and communicate with senior management.

🎁 Benefits

• Competitive compensation and comprehensive benefits package.
• Generous paid time off, including holidays and additional leave options.
• Family-friendly leave policies, including maternity, paternity, and other leave.
• Health and wellness support, including medical cover.
• Pension, life insurance, and income protection benefits.
• Employee Assistance Program with 24/7 confidential support.