Customer Success Manager

📋 Description

• Manage the Instructure customer experience for all customers within a scaled North American
• Analyze data and usage trends across your scaled book of business to uncover actionable insights
• Work collaboratively with Sales and Renewals to achieve growth and renewal targets
• Understand the customer’s vision and goals with the Instructure Learning Platform and help them
• Act as the voice of the customer, sharing key insights and challenges with Instructure’s Product

🎯 Requirements

• Requires a Bachelor's Degree or 4+ years of Account Management experience
• A strong understanding of Customer Success and why the position exists in SasS
• An avid interest and proficiency in utilizing AI tools to optimize workflows, refine processes, and
• Strong organizational skills, demonstrated follow up and follow through
• Exceptional communication skills both written and verbal
• Capacity to set correct expectations and manage issues to completion

🎁 Benefits

• Competitive compensation, plus ownership program for all full-time employees
• Flexible work culture with remote, hybrid and in-office options
• Generous time off and holiday policies
• Comprehensive wellness programs and mental health support
• Learning and development resources including tuition reimbursement
• Technology and tools to do your best work