Customer Success Manager

📋 Description

• Build strong consultative relationships with customers focusing on adoption and success
• Manage a high-volume SaaS book serving strategic SMB and mid-market accounts
• Manage a book of 450 key accounts, driving retention and product adoption
• Conduct daily calls using AI tools to scale playbooks (tech- and human-touch)
• Identify recurring challenges and help build scalable solutions and resources
• Conduct QBRs, pricing reviews, value pitches, and escalation calls

🎯 Requirements

• 5+ years in a customer-facing role in high-velocity SaaS CS/AM
• Experience with supply chain, manufacturing, commerce, or retail customers
• Proven skills in client retention, strategic account management, and relationships
• Data fluency—comfortable analyzing usage patterns, KPIs, and business impact
• Experience leveraging Salesforce, ChurnZero, Gong, and emerging AI tools
• Bachelor’s degree or equivalent practical experience

🎁 Benefits

• A generous PTO policy
• A Global Wellness Day holiday to focus on wellbeing
• A diverse team with inclusion as a core value
• Frequent company-sponsored events to connect with coworkers