Own proactive retention outreach for customers showing signs of declining usage or churn risk
Manage a dedicated book of accounts as the primary contact for ongoing relationship management and retention
Lead customer conversations focused on stabilization, adoption improvement, operational friction, training gaps, and relationship recovery
Develop and execute account-level retention action plans and coordinate cross-functional resolution paths
Monitor Power BI retention and revenue movement reporting on a recurring basis
Document customer risks, engagement efforts, and outcomes within HubSpot

🎯 Requirements

5+ years of Customer Success, Account Management, or Retention experience
Proven experience managing complex, escalated customer relationships

🎁 Benefits

Flexible PTO
6% 401K match
Medical, dental and vision

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