Customer Success Manager (EMEA)

📋 Description

• Proactively manage relationships with a customer portfolio to ensure engagement.
• Address and manage customers' health cases and respond to inquiries.
• Run enablement sessions, product demos, and escalation calls to drive adoption.
• Manage escalations and collaborate cross-functionally to resolve issues.
• Use data-driven insights to understand customer needs and advocate for them.
• Lead cross-functional projects to improve engagement and satisfaction.

🎯 Requirements

• Minimum 2 years in Customer Success, Account Manager, or quota role (SaaS/tech).
• Proven track record of managing multiple customer relationships and driving success.
• Ability to manage customer expectations and conflicts.
• Exceptional verbal and written communication.
• Strong interpersonal skills to build rapport with customers.
• Analytical mindset with data-driven decision making.

🎁 Benefits

• Work from anywhere: fully remote; based in the EMEA region.
• Paid time off: 40 days per year.
• Mental health support via Plumm.
• Wellbeing allowance in ThanksBen wallet.
• Flexible parental leave: at least 3 months paid.
• WFH stipend for laptop and home office setup.