Customer Success Manager - EMEA

📋 Description

• Act as the primary post-sales point of contact for assigned partners and selected strategic end
• Support onboarding, kick-off meetings, portal demonstrations, user training, account reviews
• Guide partners and customers through Access Portal setup, administrator access, user management
• Track software versions, subscriptions, entitlements, renewal dates, serial numbers, and lifecycle
• Proactively coordinate renewal activities, prepare renewal overviews, and maintain accurate renewal
• Coordinate delivery updates, software updates, maintenance windows, RMAs, advanced replacements

🎯 Requirements

• 3–5 years of relevant professional experience; 5–8 years is preferred
• Experience in Customer Success, Partner Success, Account Management, Customer Operations, Sales
• Experience working with partners, distributors, resellers, channel partners, or indirect sales
• Strong ability to manage post-sales relationships, coordinate across departments, and drive open
• Hands-on CRM experience, preferably Salesforce, including customer records, renewals, activity
• Strong communication, organisation, problem-solving, stakeholder management, and follow-through