Customer Success Manager, EMEA

📋 Description

• Own the health of a portfolio of EMEA enterprise and mid-market accounts
• Monitor customer health signals continuously: product utilization, support ticket trends, NPS
• Identify early warning signs of dissatisfaction or disengagement before they surface as churn risk
• Act on health score drops immediately
• Own escalation when product gaps or recurring issues are impacting customer outcomes
• Close the feedback loop by communicating back to the customer what Jumio is doing

🎯 Requirements

• Multiple years of practitioner experience in Fraud, Identity, AML, or Digital Risk Management
• Strong consultative and analytical thinking with a focus on risk strategy and workflow design
• Ability to distill complex fraud and compliance concepts into clear, value-driven narratives for
• Proven track record managing enterprise accounts with $500K+ ARR – owned renewal conversations and
• Demonstrated ability to conduct executive-level business reviews that drive outcomes
• Experience building and maintaining customer health frameworks and success plans

🎁 Benefits

• Annual full-time salary (38.5 hr week) of min 80,000 EUR gross, with possible overpayment depending