Customer Success Manager - EMEA

📋 Description

• Own the customer experience: onboarding, adoption, value, retention
• Conduct regular check-ins with customers to ensure smooth operation
• Drive subscription renewal and expansion using approved processes
• Collaborate with sales and marketing on expansion opportunities
• Promote awareness of new releases and features with insights
• Advocate for customers and provide feedback to internal teams

🎯 Requirements

• 3-5 years in BD/AM/sales with emphasis on customer support and retention
• SaaS/software industry experience preferred
• Excellent communication and multitasking skills
• Self-motivated, proactive with ideas to inspire loyalty
• Familiarity with Salesforce
• Degree in Business, CS, IT or related discipline preferred

🎁 Benefits

• Flexible work schedules
• Remote work opportunities
• Casual dress code
• Appspace Quiet Fridays (No non-essential internal meetings)
• Company provided laptop
• Competitive compensation and health benefits