Customer Success Manager, EMEA

📋 Description

• Manage a portfolio of ~50-60 Mid-Market customers across lifecycle
• Lead onboarding: kickoffs and milestone check-ins for outcomes
• Build deep understanding of each customer's goals and translate into measurable success plans
• Provide proactive, consultative guidance through strategic touchpoints and value-driven conversations
• Monitor customer health, spot adoption trends, and address risks early
• Partner with Account Management to support retention and expansion; coordinate with other teams

🎯 Requirements

• 2+ years as a CS Manager for technical SaaS products
• Experience communicating with software developers in a technical capacity
• Opinionated about customer experience with well-formed strategic advice
• Fluency in French, Russian, and/or Spanish
• Located in the United Kingdom or Ireland
• Bonus: experience designing lifecycle messages

🎁 Benefits

• 100% coverage for medical, dental, vision, and mental health
• 16 weeks paid parental leave
• Unlimited PTO
• Remote work and wellness stipends
• Professional development budget
• See full benefits on the benefits page