Customer Success Manager (EMEA)

📋 Description

• Responsible for driving customer relationships and adoption of BitGo solutions.
• Develop and measure KPIs for efficiency, productivity, quality, and learning success.
• Apply product/industry knowledge to drive results and solutions.
• Use data to identify trends and promote initiatives; remove barriers.
• Treat CS as a product; improve and iterate customer experiences.
• Lead end-to-end projects and delivery of success plans.
• Capture data, summarize insights, suggest improvements to scale.
• Scale the CS team to drive efficiency and productivity plans.

🎯 Requirements

• 6+ years in customer success and GTM.
• Past project management experience.
• Multi-channel leadership experience.
• Experience building and scaling CS operations.
• Ability to influence and communicate cross-functionally.
• Creative problem-solving abilities.
• Passion for the digital assets market and technologies.

🎁 Benefits

• Competitive base salary, bonus and stock options.
• 100% company-paid health insurance for employee, partner and dependents.
• Computer equipment and workplace furniture to suit your needs.
• Great colleagues and inspiring startup environment.
• Benefits may vary based on location.