Customer Success Manager - EMEA

📋 Description

• Manage a book of accounts with a focus on segmentation and strategic prioritization
• Create and execute success plans aligned with customer business objectives and value metrics
• Monitor account health using data and behavioral indicators to adapt engagement strategies
• Establish and grow our Customer Success presence in EMEA
• Deliver end user training and enablement through 1:1 and 1:many formats
• Build strong, trust-based relationships with key stakeholders and multi-thread within accounts

🎯 Requirements

• 4+ years of experience in Customer Success at a B2B SaaS or software company
• Proven track record with retention and growth numbers
• Comfortable with ambiguity, able to take initiative and make independent decisions as first CSM in
• Top-notch communication and relationship building skills
• Experience leading live product demos and training sessions
• Ability to spot risks early and turn them into wins

🎁 Benefits

• Base pay
• Commission (depending on role)
• Annual bonus (depending on role)
• Equity (depending on role)
• Benefits differ by country; for US roles, benefits as described at benefits.autodesk.com