Customer Success Manager, EMEA

Added
21 hours ago
Type
Full time
Salary
Salary not provided

Related skills

hubspot fintech saas crypto api

πŸ“‹ Description

  • Own a book of customers across EMEA (remote)
  • Manage post-sales journey: onboarding, adoption, reviews, renewal and upsell
  • Run renewals and upsells with pricing discussions with economic buyers
  • Serve as technical point of contact; discuss APIs with customer teams
  • Monitor usage, risk signals and act well before renewal issues

🎯 Requirements

  • Based in EMEA, able to cover customers across region
  • ~5 years in Customer Success or Account Management in crypto/fintech/regtech SaaS
  • Commercial ownership: renewals/upsells and pricing discussions
  • Technical: read API docs, understand requests/responses, diagnose integrations
  • Experience with mid-market to enterprise and full lifecycle from onboarding to expansion
  • Familiarity with regulated environments and autonomous work style
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