Customer Success Manager - EMEA Mid-market

📋 Description

• Oversee the entire customer journey from onboarding through renewal, ensuring practices that
• Develop standard onboarding procedures (SOPs) to accelerate time-to-value and deepen engagement.
• Collaborate with customers to create account development plans (ADPs) outlining objectives
• Monitor customer health by leveraging analytics and feedback to detect early warning signs and take
• Act as the central liaison between departments, anticipating needs, clarifying priorities, and
• Lead Quarterly Business Reviews (QBRs) that showcase achievements, gather insights on evolving

🎯 Requirements

• A passion for user success, ensuring Bitwarden customers excel at every stage of their journey.
• Genuine empathy that fosters authentic connections, turning stakeholder needs into actionable plans.
• Executive-level interpersonal skills for building trust, forging meaningful alliances, and
• An analytical, data-driven approach that leverages usage metrics, feedback, and adoption trends to
• Flexibility in responding to evolving customer demands, collaborating seamlessly with Sales
• Direct, transparent communication and compelling presentation skills that instill confidence and

🎁 Benefits

• The Bitwarden user community loves staying secure and the feeling is mutual. Come to work each day
• Become an expert. You’ll get immersed in the prominent technology markets of security and open
• Bitwarden remains dedicated to building a diverse and talented team. Work remotely with motivated
• Learn and grow. Take on new challenges with the support of your team, and join the Bitwarden