Customer Success Manager - EMEA (Remote)

📋 Description

• Achieve zero churn with assigned customer accounts
• Follow up on the activities of the customers through Storyly dashboard, proactively investigate
• Design and present custom product demonstrations based on the requirements
• Create custom slide decks to assist proof-of-concept efforts when necessary
• Be responsible for the overall account management of Storyly customers, from follow-ups to custom
• Be responsible for following up on the sign-ups of Storyly to proactively engage them with the

🎯 Requirements

• You are experienced with improving in-app user engagement on mobile apps
• At least 2 years experience in customer success and customer onboarding process
• You have 2 or more years of experience working at mobile attribution partners (MMPs), or mobile
• Although an engineering degree is not required, you are mobile tech-savvy and can explain terms
• You are proficient in Excel and familiar with mobile analytic tools like Braze, Clevertap, Google
• You have excellent written and verbal communication skills related to managing customers and

🎁 Benefits

• Experience with mobile CRM tools, analytical tools, engagement tools
• Experience in marketing, branding campaigns
• Experience in the strategy department in creative agencies
• Experience in verticals such as e-commerce, finance, and utility
• Experience in the loyalty sector