Customer Success Manager - EMEA & US

📋 Description

• Build and maintain trust with senior client stakeholders over months, with a proactive cadence per
• Map each account's governance (sponsor, project teams, regional stakeholders, IT, HR) and open
• Lead Steering Committees and business reviews with executive stakeholders.
• Own renewals end to end: anticipate dates months ahead, build the business case, negotiate terms
• Identify and qualify upsell and cross-sell opportunities with a structured methodology, then run
• Turn project data into outcome narratives aligned with each client's business stakes: ROI

🎯 Requirements

• Minimum 5 years of experience managing enterprise client portfolios in B2B SaaS, as a Customer
• Experience owning the full sales cycle: renewals, upsell, cross-sell, negotiation and closing.
• Managed a high-touch portfolio of 10 to 25 accounts with a structured, recurring, senior-level
• Experience qualifying and running long, complex cycles with a structured methodology (MEDDIC, BANT
• Built and sustained direct relationships with Directors and C-levels over 12 months or more.
• Ability to turn project data into business narratives (ROI, adoption, impact).

🎁 Benefits

• Hybrid work: 3 days on site, 2 days remote
• Annual day package with 8 to 12 RTT days/year
• Holiday bonus and meal vouchers (8 EUR/day, 50% covered)
• Leeto platform
• Laptop, headset, monitor, and remote-work accessories provided
• 50% coverage of public transport