Customer Success Manager - EMEA & US

📋 Description

• Own the business side of enterprise accounts in US & EMEA: strategy, growth and the executive
• Manage a portfolio of 10 to 25 enterprise accounts in a high-touch model: recurring senior-level
• Build and maintain trust with senior client stakeholders over months, with a proactive cadence per
• Map each account's governance (sponsor, project teams, regional stakeholders, IT, HR) and open
• Lead Steering Committees and business reviews with executive stakeholders
• Own renewals end to end: anticipate dates months ahead, build the business case, negotiate terms

🎯 Requirements

• At least 5 years of experience managing enterprise client portfolios in B2B SaaS, as a Customer
• Personally owned the full sales cycle: renewals, upsell, cross-sell, negotiation and closing
• Managed a high-touch portfolio of 10 to 25 accounts with a structured, recurring, senior-level
• Qualify and run long, complex cycles with a structured methodology (MEDDIC, BANT, SPIN or
• Built and sustained direct relationships with Directors and C-levels over 12 months or more
• Turn project data into business narratives: select the indicators that matter to client's stakes

🎁 Benefits

• Personalized onboarding plan, then keep developing through internal workshops, Friday trainings
• Internal mobility and progression are encouraged
• Regular moments to connect: afterworks, team-building events, town halls, and SoTogether, our fully
• Annual day package with 8 to 12 RTT days/year
• Holiday bonus under the Syntec collective agreement
• Edenred meal vouchers (€8/day, 50% covered)