Customer Success Manager - EMEA & US

📋 Description

• Own the business side of enterprise accounts in US & EMEA: strategy, growth and the executive
• Manage a portfolio of 10 to 25 enterprise accounts in a high-touch model with recurring
• Build and maintain trust with senior client stakeholders through proactive cadence.
• Map each account's governance (sponsor, project teams, regional stakeholders, IT, HR).
• Lead Steering Committees and business reviews with executive stakeholders.
• Own renewals end to end: anticipate dates, build business case, negotiate terms, close.

🎯 Requirements

• At least 5 years of experience managing enterprise client portfolios in B2B SaaS as a Customer
• Personally owned the full sales cycle: renewals, upsell, cross-sell, negotiation and closing.
• Managed a high-touch portfolio of 10 to 25 accounts with a structured, recurring, senior-level
• Qualify and run long, complex cycles with a structured methodology (MEDDIC, BANT, SPIN or
• Built and sustained direct relationships with Directors and C-levels over 12 months or more.
• Turn project data into business narratives using indicators like ROI, adoption, impact.

🎁 Benefits

• Hybrid work: 3 days on site, 2 days remote; based in Paris (Marais) or Lyon.
• Personalized onboarding plan and ongoing learning through workshops, Friday trainings, year-round
• Team life: afterworks, team-building events, town halls, and SoTogether annual seminar
• Benefits: annual day package, 8 to 12 RTT days/year, holiday bonus under Syntec collective
• Explicit culture: clarity, high standards, autonomy, ownership, direct feedback, collaboration.
• AI integrated into daily work across all teams.