Customer Success Manager (Engagement)

📋 Description

• Own post-onboarding lifecycle for enterprise customers.
• Embed the platform in the customer's SOPs and culture.
• Lead business reviews (QBRs/CVRs) and executive briefings.
• Identify growth opportunities with Retail Partners and AE.
• Translate data into actionable insights proving value.
• Build relationships with senior loss prevention stakeholders.

🎯 Requirements

• Experience in Enterprise CS or SaaS Account Management.
• Data-driven storyteller; turn engagement data into value.
• Growth mindset with a commercial focus.
• Master of Influence; coach adoption without authority.
• Proactive problem solver; monitor health metrics.
• Mobile & travel-friendly; able to travel for field meetings.

🎁 Benefits

• Employee share scheme: own part of the company.
• Flexibility: healthy work-life balance.
• Shorter work weeks: Friday afternoons off.
• Wellness: Wellness Days and up to $500 yearly.
• Health care plan: medical, dental & vision.
• Parental leave: 12 weeks birth, 6 weeks non-birth.