Customer Success Manager (Enterprise)

📋 Description

• Own the enterprise lifecycle from pre-sales to renewal; map goals to outcomes.
• Build executive partnerships across C-suite, IT and operations with tailored engagement.
• Lead multi-site rollouts with governance, detailed plans, and cross-functional coordination.
• Engage in pre-sales and pilots; shape deployment strategy and run demos.
• Translate data into action; synthesize usage metrics for IT, ops and exec audiences.
• Own commercial outcomes; lead renewals and pursue expansion opportunities with AEs.

🎯 Requirements

• Experience: 5+ years in SaaS customer success or client-facing roles; >=3 years managing enterprise accounts (250+ users).
• Full-lifecycle ownership across scoping, implementation, adoption, expansion, renewal.
• Executive presence; build trusted relationships with C-suite, clinical leaders, tech stakeholders.
• Change management; experience leading multi-site rollouts driving adoption.
• Commercial acumen; expansion, complex renewals, and portfolio growth.
• Pre-sales comfort; scope deals, design pilots, and run demos with Sales.

🎁 Benefits

• Flexible hybrid working, with 3 days in the office.
• Monthly 150 AUD benefit to invest in wellbeing.
• Recharge Days after major milestones and busy periods.
• Personal development budget of 1000 AUD per annum.
• Equity/shares in the company, if Heidi wins.
• 26 weeks paid parental leave for primary carers, 18 weeks for secondary carers.