Customer Success Manager - Enterprise

Added
17 days ago
Type
Full time
Salary
Salary not provided

Related skills

ms office account management data analysis excel e-commerce

📋 Description

  • Oversee and manage existing e-Commerce client relationships to build value.
  • Proactively strengthen relationships to maximize acquisition, retention, and upsell.
  • Develop go-to-market plans for e-Commerce with analytics input.
  • Increase user health, manage day-to-day operations, and scale the team.
  • Collaborate cross-functionally to shape solutions meeting customer needs.
  • Drive events and represent Payoneer in industry forums.

🎯 Requirements

  • BA degree or equivalent; master’s degree is a plus.
  • 5+ years in business development or account management
  • 2–3 years of e-Commerce experience
  • Fluent in English and Mandarin
  • Basic data analysis skills and a data-driven mindset
  • Cross-functional collaboration across diverse stakeholders
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