Customer Success Manager, Enterprise

📋 Description

• Support post-sales engagements focused on the optimization, retention, and growth of Stripe’s
• Manage a book of customers to drive overall account health, including performance, product
• Serve as a trusted payments and product advisor to manage customers by delivering payment
• Perform business reviews to align on user priorities, review payments performance metrics, share
• Advocate for the customer to internal stakeholders.
• Share customer feedback and insights to Product Management, Engineering, Support, Marketing, and

🎯 Requirements

• Must have a Bachelor's degree or foreign equivalent in Engineering, Computer Science, Business
• Plus four (4) years of experience in enterprise customer success or strategic account management.
• Must also have four (4) years of experience in each of the following:
• Supporting expansion of complex accounts, including identifying opportunities, driving business
• Building and fostering relationships with senior executives in business, product and finance in
• Working with the account team to perform annual business reviews to align on business priorities

🎁 Benefits

• Equity
• Company bonus or sales commissions/bonuses
• 401(k) plan
• Medical, dental, and vision benefits
• Wellness stipends