Customer Success Manager (Enterprise Accounts)

📋 Description

• Manage end-to-end relationship from onboarding through renewal for enterprise accounts.
• Lead onboarding programs with Solutions Engineering and Support to accelerate adoption.
• Develop and maintain customer success plans aligned with objectives and risk profiles.
• Conduct regular check-ins, executive reviews, and strategic planning to drive engagement.
• Coordinate with Product, Engineering, Support, and Sales to resolve issues.
• Monitor customer health, identify risks early, and implement proactive mitigation.

🎯 Requirements

• 3–7 years in Customer Success, Account Management, or post-sales in B2B SaaS.
• Proven ownership of renewals, retention, and long-term account success.
• Experience leading onboarding programs and adoption initiatives.
• Strong communication and presentation skills with exec IT/security leaders.
• Ability to manage multiple enterprise accounts while maintaining relationships.
• Proactive problem-solving with cross-functional collaboration.

🎁 Benefits

• Fully remote position within the United States.
• Opportunity to work with enterprise customers in a growing technology environment.
• High ownership over customer success strategy and retention initiatives.
• Close collaboration with executive leadership and cross-functional teams.
• Career growth opportunities within a fast-scaling organization.
• Collaborative, remote-first culture focused on learning and innovation.