Customer Success Manager, Enterprise, APAC

📋 Description

• Own strategic account management for a portfolio of enterprise clients, driving adoption
• Lead onboarding and implementation for new enterprise deployments, managing complex
• Build and execute success plans informed by product usage data, customer health scores, and
• Serve as the customer's trusted advisor on Harvey's AI capabilities, conducting training sessions
• Collaborate cross-functionally with Sales, Product, and Legal Engineering to champion customer
• Develop scalable playbooks and processes for the APAC customer success motion, contributing to the

🎯 Requirements

• 5+ years of experience in customer success, account management, or strategic consulting within
• Demonstrated ability to manage complex enterprise accounts with multiple stakeholders, including
• Strong analytical skills with experience using customer health data, product usage metrics, and
• Excellent communication and executive presence, with the ability to influence stakeholders across
• Experience with legal industry clients, professional services, or AI/LLM products is highly
• Based in or willing to relocate to Singapore, with ability to travel within the APAC region as