Harvey AI

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Customer Success Manager, Enterprise, EMEA

Added

3 hours ago

Location

🇩🇪 Munich

Type

Full time

Salary

Salary not provided

Related skills

crm account management saas ai data-driven

Why Job Hunt? Let AI Run Your Business

Describe it — AI builds, launches & grows it.

📋 Description

Onboarding: Integrate Harvey into customer workflows and guide admins.
Training & Enablement: Present Harvey to end users and executives.
Relationships: Be primary contact, foster champions, engage buyers.
Success Metrics: Align adoption, value, and ROI with customers.
Expansion & Renewal: Support renewal readiness and drive expansions.
Product Feedback: Relay customer insights to Product & Engineering.

🎯 Requirements

3-4+ years in customer-owning roles at tech or SaaS
Adaptable to high-speed change and growth
Strategic planning and revenue-based prioritization
Managing customer-facing projects and timelines
Running in-person meetings with executives
Owning revenue, expansion, and renewal targets

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