Customer Success Manager, Enterprise

📋 Description

• Lead enterprise customers from kickoff through successful adoption, including implementation
• Help legal teams incorporate AI into everyday workflows spanning contracts, research, drafting
• Monitor product usage and customer engagement to identify adoption blockers, risks, and
• Own or contribute to renewal and expansion strategies for enterprise and strategic accounts, using
• Develop trusted relationships with General Counsel, Legal Operations leaders, legal team champions
• Lead customer-facing demos, onboarding sessions, office hours, training programs, and executive

🎯 Requirements

• 3–7 years of experience in B2B SaaS Customer Success or a comparable customer-facing role.
• Demonstrated experience managing onboarding, adoption, renewals, or expansion for enterprise or
• Strong presentation and facilitation skills, with confidence leading live product demonstrations
• Ability to use customer data, product usage metrics, and business outcomes to develop persuasive
• Strong discovery, communication, and relationship-management capabilities, including the ability to
• Ability to quickly learn technical products and translate complex concepts into clear, accessible

🎁 Benefits

• Base and total compensation opportunity ranging from $128,000–$180,000, with final compensation
• Equity participation as part of the overall compensation package.
• Commission and OTE opportunities tied to commercial performance.
• Opportunity to work at the intersection of AI, SaaS, and legal technology during a period of rapid
• High level of ownership and autonomy, with the opportunity to shape customer success processes and
• Direct exposure to senior customer stakeholders, including General Counsel and Legal Operations