Customer Success Manager - Enterprise (Maternity Cover)

📋 Description

• Own retention across your portfolio; manage renewals with Account Managers on QBRs.
• Build executive relationships; align Brandwatch with customer goals.
• Drive onboarding adoption; partner with Onboarding Specialist; lead training.
• Grow accounts by increasing adoption across teams and use cases.
• Act as the customer voice; identify feedback and manage product roadmap priorities.
• Foster a community of Brandwatch customers; share best practices and stories.

🎯 Requirements

• 3+ years in a customer-facing SaaS or tech role.
• Experience managing enterprise accounts with multiple stakeholders.
• Excellent communication and presentation skills.
• Solid understanding of social platforms and social listening tools.
• Experience with global customers across teams and regions.
• Proven ability to develop and execute strategic account plans with strong retention.

🎁 Benefits

• Health Insurance
• Pension Plan
• Critical Illness cover
• Death Cover
• Loss of earning capacity
• Wellness Benefit - Copenhagen Float